10 Jobs in BEAR, DE
American Signature Furniture is Hiring a Customer Service Representative Near Bear, DE
At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal! Why you’ll want to join our team:
- Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
- Comprehensive medical, dental, and vision benefits & 401K plan
- Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
- Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
What your day will look like:
- Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.
- May attend sales meetings as directed by supervisor
- Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice
- Works with the customer to determine the best delivery date that meets the customer’s needs.
- Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate
- In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer’s needs
- Confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications
- Partners with the management team depending on the nature of any issue that may arise
- Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner
What will help you succeed:
- Minimum High School Diploma or equivalent
- Prior customer service experience in a retail store a must
- Excellent problem-solving skills with a desire to take ownership and resolve customer issues
- Customer service oriented with a desire to exceed customer expectations
- Ability to lead others in similar roles
- Excellent interpersonal communication skills
- Solid written communications skills
- Excellent organization & follow-through skills
- Pleasant, courteous, and professional attitude
- Team player
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
Consumer Services
$34k-43k (estimate)
08/26/2023
06/13/2024
americansignaturefurniture.com
COLUMBUS, OH
1,000 - 3,000
1948
<$5M
Consumer Services
Related Companies
About American Signature Furniture
American Signature, Inc is the parent company to Value City Furniture & American Signature Furniture, two of the countrys premier furniture retailers. We make furniture shopping EASY! Together we operate 119 stores, 4 distribution centers, 3 manufacturing facilities and have over 4,000 team members in 18 states. Since 1948, American Signature, Inc. has helped furnish America's homes with quality furniture at the guaranteed best prices. We specialize in a wide assortment of contemporary, modern, casual, country, traditional and luxurious styles of furniture. We also have a wonderful selection o ...
f living rooms, bedrooms, mattresses, dining rooms and kitchen sets, as well as furniture for kids. Value City Furniture www.vcf.com www.valuecityfurniture.com American Signature Furniture www.asfurniture.com www.americansignaturefurniture.com
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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